Frequently Asked Questions
Clear answers about service scope, pricing, billing, support, and account handling.
FusionPointAI provides flat-rate AI API plans, access to the supported model catalogue, managed GPU hosting, model training and integration services where applicable, and technical support for production teams.
You pay a flat subscription fee and use the API without token limits, usage quotas, or other usage-based restrictions. Access is unlimited and is not metered against a monthly allowance.
The currently published FusionPointAI catalogue includes OpenAI GPT API (GPT-5.6 Sol, GPT-5.6 Terra, GPT-5.6 Luna, GPT-5.5, GPT-5.4, GPT-5.4 mini, GPT-5.4 nano); Anthropic Claude API (Claude Fable 5, Claude Mythos 5, Claude Sonnet 5, Claude Opus 4.8, Claude Haiku 4.5); AI21 Jurassic API (Jurassic-2); Cohere Command API (Command R, Command R+, Embed, Rerank); DeepSeek API (DeepSeek-V3, DeepSeek-R1); DeepSeek R2 API (DeepSeek R2); DeepSeek V4 API (DeepSeek V4). Availability is managed through the product catalogue and does not imply automatic access to every future provider model.
Yes. Customers can contact support for integration questions, issue handling, rollout support, and commercial follow-up.
Review Pricing, choose the service that fits your workload, place the order, receive credentials, and then use Documentation for authentication and integration.
Available payment methods depend on the billing route offered for the plan or service you select. The billing system shows the current payment options during checkout or invoicing.
No. Credits, balances, purchased plans, and top-ups are non-transferable and remain tied to the account that received the payment. We do not move balances between accounts, even if they belong to the same person, company, or team.
Credits stay attached to the original account so we can maintain a clear audit trail for the purchase, transaction, service usage, and billing record. This also helps prevent fraud, disputes, and compliance issues.
In general, crypto payments are final and non-refundable. We only consider refunds in exceptional cases such as duplicate payments, verified system issues, service unavailability caused by our platform, or when required by law.
No. Once payment is received, we cannot move credits between accounts. If you believe there was a verified technical issue, contact support with the transaction hash and account details.
Because crypto-funded accounts may not have full identity verification, we cannot safely confirm ownership of multiple accounts. Prohibiting transfers reduces fraud, laundering, accounting conflicts, and abuse risks.
Unused credits are generally not refundable once they have been added to an account. They are digital, account-bound access credits and cannot normally be exchanged for cash, crypto, or credits in another account.
Before paying, confirm that you are logged into the correct account, the email and plan are correct, the wallet address matches, the network and currency are correct, and that you understand crypto payments are generally final.
Yes, if permitted by our Terms of Service. Each account is treated as a separate billing and credit record, and balances cannot be transferred between accounts.
Support can review exceptional cases, but we cannot promise a refund, transfer, or manual balance correction. Any exception requires internal review and may be denied for security, fraud, accounting, legal, or compliance reasons.
FusionPointAI uses NOWPayments as a third-party cryptocurrency payment gateway. It processes crypto payments for plans, services, and account top-ups through its payment infrastructure.
We use NOWPayments because it gives us a professional crypto payment gateway for accepting payments worldwide while handling invoices, supported currencies, payment tracking, and billing records more efficiently.
You may pay with any cryptocurrency and blockchain network currently supported by NOWPayments at checkout. The available options can change based on NOWPayments support, network conditions, liquidity, legal requirements, or risk controls.
No. FusionPointAI is not a blockchain network, wallet provider, exchange, custodian, or payment processor. We are responsible for applying your plan, service, or credit after a valid payment is confirmed through NOWPayments, but we are not responsible for blockchain delays, fees, unsupported tokens, wrong-network payments, wallet errors, or other third-party issues.
Crypto payments are generally final because blockchain transactions cannot usually be reversed once confirmed. For that reason, customers must carefully verify the account, plan, amount, cryptocurrency, network, wallet address, and transaction details before paying.
No. NOWPayments is an independent third-party gateway. FusionPointAI does not control your wallet, exchange account, blockchain transaction, gas fee, or network confirmation. We only receive payment status information and then apply the relevant service or credit after confirmation.
It provides structured crypto invoicing, payment tracking, and faster reconciliation for supported digital-asset payments.
No. Blockchain network fees, gas fees, miner fees, validator fees, exchange withdrawal fees, and wallet service fees are not charged by FusionPointAI and are not refundable by us.
If you send payment using the wrong cryptocurrency, unsupported network, wrong address, wrong amount, expired invoice, or incorrect payment route, the payment may be delayed, rejected, lost, or not automatically credited. Recovery, if possible, depends on NOWPayments, the blockchain network, the wallet used, and the specific transaction.
No. Once a cryptocurrency transaction is sent and confirmed, FusionPointAI cannot manually reverse, cancel, redirect, or re-route it. If a payment issue occurs, contact support with the transaction hash, invoice, account email, payment date, cryptocurrency, network, and screenshots so we can review the case.
Still have questions?
If you need a commercial or technical answer that is not covered here, contact the team directly.
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